Client Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Time Guarantee

  • All your support requests will be dealt with in maximum 1 hour after the trouble ticket or e–mail has been received. If your case requires additional assistance from an admin, we’ll forward the support ticket or the email to the person on duty, without delay then leave a comment to notify you that more time will be required for arriving at the optimal solution. Furthermore if you take advantage of our Managed Servers package, all of the services included there will be carried out whenever you wish.

  • Top quality support service
  • A First–Rate Tech Support Service

  • We’ll be online for you 24–7 to answer any questions that you may have related to our Control Panel and any of the apps that we have pre–installed for you on the dedicated server. In case you also need help tackling server management procedures, take advantage of our Managed Servers package, which includes data backup hard drive storage space, weekly OS updates, server monitoring and restarting procedures, plus problem troubleshooting and software installation procedures.

  • Intuitive help center
  • An Intuitive Help Section

  • Every dedicated server is equipped with our free Control Panel, which sports a comprehensive knowledgebase plus a group of step–by–step video tutorials. Whenever you need assistance with the Control Panel, just push the Videos or Help buttons situated in the top right corner.