A ticketing system is the most widespread communication channel that web hosting providers offer to their clients. It is usually part of the billing account and is the very best way to handle a problem that takes some time to examine or that has to be forwarded to a system administrator. In this way, all comments given by either party will be stored in the same place in case somebody else needs to work on the given issue and the info in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which implies that you will have to log in and out of at least two accounts to perform a certain procedure or to get in touch with the company’s client care team. If you would like to administer several domains and each one of them is hosted in its own account, you will need to use an even larger number of accounts at the same time. Plus, it may take a significant span of time for the provider to reply to your tickets.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any trouble ticket whilst you’re browsing through your files or editing various settings. The ticketing system is being strictly monitored 24x7 by our technical support engineers and the response time is no more than 60 minutes, but it seldom takes more than twenty minutes to receive support. In contrast to other companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and request information in relation to any technical or billing issue. Moreover, you can see a variety of educative articles, which will help you fix the commonest complications yourself.